Privacy policy

1. Overview

This privacy policy applies to users of GOODTOGO's services, including users of GOODTOGO's apps, websites, features, or other services.

This privacy policy describes how GOODTOGO and its affiliates collect and use personal data.

2. The Data We collect

2.1 Data provided by users

User profile: We collect data when users create or update their GOODTOGO accounts. This may include their name, email, phone number, login name and password, address, profile picture.

User content: We collect the information users submit when they contact GOODTOGO customer support, provide ratings or compliments for other users or restaurant partners. This may include feedback, photographs or other recordings collected by users.

2.2 Data created during use of our services

1）Location data: If the user has enabled the location function, we will collect accurate or approximate location data from the user’s mobile device. When GOODTOGO app is running in the foreground, GOODTOGO collects its location data. Users do not allow GOODTOGO to collect location data through their mobile devices, and can also use the GOODTOGO app. But this may affect some functions of the GOODTOGO Takeaway app. For example, if the user does not allow GOODTOGO to collect their location data, they must manually enter the address.

2）Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.

3）Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

4）Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.

5）Communications data: We enable users to communicate with each other and GOODTOGO through GOODTOGO's mobile apps and websites. GOODTOGO may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

2.3 Data from other sources

1)User feedback, such as ratings, feedback, or compliments.

2)Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.

3) Users or others providing information in connection with claims or disputes.

4) GOODTOGO may combine the data collected from these sources with other data in its possession.

3. How we use personal data

GOODTOGO uses the data it collects for purposes including:

3.1 Providing services and features. GOODTOGO uses the data we collect to provide, personalize, maintain, and improve our products and services

This includes using the data to:

1) Create and update user accounts, provide delivery services; provide the function of paying for GOODTOGO services, and process or assist in the payment process; implement related functions so that users can share information with others, such as users submit praise for riders.

2) Users provide feedback for restaurants or riders, recommend friends to use GOODTOGO; provide personalized services for users' GOODTOGO accounts, such as creating bookmarks for frequently used addresses, and achieving quick access to past destinations.

3) Perform necessary internal operations to provide GOODTOGO services, including troubleshooting software errors and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends.

3.2 Customer Service. GOODTOGO uses the collected information (including customer service call recordings recorded after the user is notified and approved by the user) to provide customer service, including: forwarding the user’s questions to the corresponding customer service staff, investigating and answering user questions, supervising and Improve our customer service response capabilities and processes.

3.3 Research and development. We will use the collected data for testing, research, analysis, product development and machine learning to improve user experience. This helps us strengthen and improve the security of the GOODTOGO service, more effectively prevent the illegal or improper use of the GOODTOGO service, and develop new features and products.

3.4 Provide communication functions between users. For example, the rider can send a message to the user or make a phone call to hand over the goods.

3.5 Marketing. GOODTOGO may use the collected data to promote GOODTOGO service to our users. This includes sending users information about pony delivery services, features, rewards, offers, updates, and events.

We may use the collected data to send personalized marketing information (including advertisements) to users based on the user's location, past use of the GOODTOGO food delivery service, and user preferences and settings.

3.6 Non-marketing information. GOODTOGO may use the collected data to generate receipts and provide it to users; inform users of changes to GOODTOGO’s terms, services, or policies; or for marketing purposes other than services or products of GOODTOGO or its partners Send information to users for other purposes.

3.7 Legal procedures and requirements. We may use the collected personal data to investigate or handle claims or disputes related to the use of Xiaoma food delivery services, or other matters permitted by relevant laws, or to respond to requests from regulatory agencies and government entities and formal investigations.

4. Cookies and third-party technologies

GOODTOGO and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. GOODTOGO uses cookies and similar technologies for purposes such as:

1)Authenticating users.

2)Remembering user preferences and settings;

3)Determining the popularity of content.

4)Provide advertising campaigns and measure their effectiveness;

5)Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

6)We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

5. Data sharing and disclosure

Some of GOODTOGO's products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

GOODTOGO may share the data we collect:

5.1 According to the user’s request, share the data with the following: other people with whom the user requests to share the data.

5.2 Public: Questions or comments submitted by users through public forums (such as the GOODTOGOblog and GOODTOGO social media pages) may be visible to the public, including any personal data contained in the questions or comments submitted by the user.

5.3 Service providers of GOODTOGO: GOODTOGO will provide personal data to suppliers, consultants, marketing partners, research institutions and other service providers or business partners.

5.4 For legal reasons or disputes: If GOODTOGO believes that we must do so in accordance with relevant laws, regulations, operating licenses or agreements, legal procedures or government requirements, or we should disclose relevant information due to security or similar considerations, we may Share user's personal data.

5.5 With the user's consent: If we have notified the user and obtained the user's consent, GOODTOGO may share the user's personal data outside of the circumstances described in this policy

6. Data retention and deletion

As long as the user has a GOODTOGO account, GOODTOGO will retain the user's personal information, transaction data and other personal data. If the user needs to delete account data, please contact customer service +855962620000.

7. Grounds for processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of GOODTOGO's legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:

7.1 To provide requested services and features

In order to provide our services, we must collect and use certain personal data. This includes:

1) The user's personal information data is used to create and maintain user accounts, verify user identities, communicate with users about itineraries, orders and account-related matters, and ensure that users can make or receive payments;

2) The user's location data is used to deliver the goods in time;

3) Maintaining, optimizing and perfecting the usage data required for the Pony takeaway service, the purpose of which includes determining rewards, helping users and riders establish contact, and delivery costs;

4) Transaction information;

5) Information related to customer service

7.2 For purposes of the legitimate interests of GOODTOGO or other parties

This includes the use of personal data to ensure and strengthen the safety of users. For example, we use personal data to prevent users who have had improper or dangerous behaviors from using the GOODTOGO service, for example, by retaining the data of banned users to prevent them from using the GOODTOGO app.

This also includes purposes such as combating fraud, improving GOODTOGO's food delivery services, direct marketing, research and development, and enforcing GOODTOGO's food delivery terms of service.

In addition, it also includes: In order to protect the rights and interests of others or the public (for example, when legal or insurance claims are involved), as well as to protect the rights and safety of others, GOODTOGOi will use personal data when necessary

7.3 To fulfill GOODTOGO's legal obligations

For example, GOODTOGO is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips and deliveries, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.

GOODTOGO may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes. GOODTOGO may also share information with public health authorities where required or permitted by law.

7.4 With consent

GOODTOGO may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.

A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.

8. Updates to this notice

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the GOODTOGO apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

After such notice, use of our services by users will be understood as consent to the updates to the extent permitted by law.